Shipping policy
Standard UK delivery is charged at £6.99 per order and is shown separately before checkout is submitted. Orders are prepared only after payment has cleared. This page explains our usual dispatch window, standard UK delivery estimate and what to do if a parcel is delayed, damaged or missing.
Order journey
Times begin after cleared payment, not when an unpaid order is created. We will email you if an item needs more time before dispatch.
Orders enter processing after the payment has cleared and been matched to the order.
Most paid orders are checked, packed and dispatched within 1–2 business days. Weekends and UK bank holidays are not business days.
When the selected delivery service provides tracking, the tracking details are sent to the email address used at checkout.
Standard UK delivery typically arrives 2–4 business days after dispatch. Delivery estimates are not guaranteed dates.
Before dispatch
Outside the United Kingdom
International availability, delivery time and any additional charge depend on the destination. Email us before placing or paying for an international order so we can confirm whether delivery is available.
Delivery support
We remain responsible for the order until it is delivered to you or a person you have nominated. If tracking stops updating, shows delivery when nothing arrived, or the parcel arrives damaged, email us with your order reference and delivery postcode.
Unless a different timeframe is agreed, delivery will be completed without undue delay and within 30 days. If we cannot meet an agreed essential delivery date, contact us to discuss cancellation and a refund.
Email delivery supportLaboratory research use only. Products are not for human or veterinary use.
Updated 19 August 2026