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Contact NOVA Labs

Help with an order, delivery or return.

Email is the fastest way to reach us. Include your order reference and a short summary so the request can be matched and answered without unnecessary back-and-forth.

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Getting the right answer

What to include in your message.

A few precise details help us find the order, check the relevant record and respond with a useful next step.

  1. 01

    Order support

    Include your NOVA order reference and the name or email address used at checkout.

  2. 02

    Delivery help

    Send the delivery postcode and tracking number, if one has already been issued.

  3. 03

    Returns and refunds

    State whether the order is unopened, damaged, incorrect or no longer required.

  4. 04

    Product documentation

    Name the product, specification and batch number shown on the supplied material.

Before sending

Keep the message easy to match.

  • Use the email address entered at checkout where possible
  • Put the NOVA order reference in the subject line
  • Describe the outcome you need in one clear message
  • Attach clear photos for damage, packing or label issues

Keep your information safe

Do not email sensitive credentials.

We do not need your online-banking password, one-time security code, full bank login details or account password. Never send those details by email.

Payment queriesSend the NOVA order reference, transfer date and amount. A redacted transfer confirmation may be requested, but it should not expose login credentials.

Quick links

Answers without waiting.

Our delivery, return and bank-transfer pages cover the most common questions. You can also sign in to view an order linked to your account.

Shipping Returns How to pay My account

Laboratory research enquiries only. Products are not for human or veterinary use.

Updated 15 August 2026

Contact NOVA Labs directly.

Messages from this form are delivered to lukeashepherd1@gmail.com. For order questions, include the reference shown in your confirmation email.